PRIVACY & SECURITY
What personal information do we collect and why?
We provide our customers with a diverse set of goods and services, and as a result, collects various kinds of data related to those goods and services. The following are examples of the kinds of data we may collect from you:
-Personal Information that can be used to identify you, including your name, address, telephone number, email address, where you go to school or work, and other similar identifiers
-Business and transactional information, including purchase histories, and search histories.
-Payment and payment card information, including payment card numbers, account information, and bank information.
-Biometric data, including fingerprints or images
-Browsing information, including internet browsing history, search histories, browser identification, and IP address.
-Geolocation data, used to identify your location for use of our location-specific services.
-Demographic information, including age, race, gender, medical conditions, allergies, and familial status.
Where do we get the information?
The data we collect can come from a diverse array of sources, including:
-Our client, customers, and business partners that serve you
-Advertising networks Internet service providers
-Data analytics providers
-Operating systems and platforms
How we use your Information.
Because we provide such a broad range of services to diverse groups of consumers like you, our use of your information will vary. However, the following are ways that we might use your data:
-To complete transactions, ship your goods, serve your food or otherwise provide the goods and services you’ve ordered from us.
-To provide you with customer service support.
-To personalize the contents of the sites you use, and deliver custom product and service offerings based on your interests.
-Protect the privacy and security of your data, and our systems, including fraud and malware detection.
-To fulfill our obligations under the law.
-To maintain the quality and safety of our computer systems, products, and other services.
-For internal research and technological development purposes.
-For any other purpose that you consent to in your interactions with us.
Who do we share data with?
We don’t sell your data, and in most cases the data we do share with others is anonymous, aggregate data that allows us to track and improve our services overall, and to enable our business partners to better serve customers like you. However, we do share your data with certain third parties, including other Compass USA member companies to provide you with the goods and services we offer:
-To shipping companies, payment card processors, and other third parties necessary to process your orders with us and deliver the goods or services to you.
-To process any request you provide to us, such as through our customer service teams or other online portal.
-To business partners that help us manage and provide services related to our websites, mobile applications, communications with you, and to improve your experience when interacting with us.
-To comply with the law or court order, or to protect the rights, property, or safety of ourselves, our customers, or others.
With limited, noted exceptions, our sites are not meant to be used by minors. We do not knowingly collect or process the information of children under the age of 13, and no one under that age should enter any information into any of our sites without providing prior parental consent. If you are under the age of 13, do not use our sites or provide any information through them. If we determine or are notified that information about a minor under the age of 13 has been provided through our sites, we will delete it immediately.
Some of our sites or services allow users to upload, write, submit, or otherwise post publicly available content we call “User Generated Content.” We are not responsible for the content of any User Generated Content, however, if you believe a user has violated your copyrights in any User Generated Content on our sites, please contact DMCA@compass-usa.com and provide us with a description of and link to the violative content. Please note, we may require additional information from you to process your request.
At any time you may exercise any one of the following rights to your data by calling us at (833) 935-1141 or contacting us via the link at the bottom of this section:
-Right to Know
You have the right to ask us about what categories of data have been collected about you, the reasons for the collection of that data, and what we do with that data.
-Right to Access
You have the right to request a copy of the information we have about you. Please note certain particularly sensitive data cannot be shared, including social security numbers, financial card data, and other similar information.
-Right to Delete
You have the right to request that we delete the information we have about you.Please note that not all data can always be deleted. We will not delete data that we are required to retain to comply with certain laws, for example.Also, please be aware that completing your request may mean we can no longer provide certain services to you that rely on that data, including product returns, refunds, and other customer service functions.
-Right to Correct
You have the right to contact us and ask that the information we have about you be corrected.
-Right to Opt Out
You have the right to opt out of the sale of your information
NOTE: At this time we do not sell your data.
When you make one of these requests, one of our privacy team members will search our companies’ systems for information related to you, and verify that you are the one the information is about. Please note, that certain requests require additional information to verify your identity. We do this to protect the privacy of your data, the security of your accounts with us, and to comply with the law. You may also use an authorized agent to make one of these requests. Your agent may make the request using the link above, but please be aware that additional requirements do apply. Your agent must either provide an executed power of attorney compliant with laws in your state, or a signed permission form after which we will contact you to verify that the agent is working on your behalf.
Also, please note that we will not comply with requests related to households unless every member of the household jointly make the request and all members can be verified and are members of the household.
We do not discriminate against consumers that file requests under this policy. You will continue to receive the same services you are used to (with the exception of those that cannot be completed due to a request to delete, where the services rely on that information, such as product returns or warranty support).
To enhance your experience on our Site, we use a feature on your Internet browser called a “cookie”. Cookies are small files that your Web browser places on your computer’s hard drive. They are used for a variety of reasons, such as remembering user names and passwords and preferences, tracking click streams, and for load balancing. By using cookies, we can deliver faster service, consistent, updated results, and a more personalized experience on our Site. Your browser gives you the option to reject cookies. However, setting your browser to reject cookies generally hinders the browser’s performance and will adversely affect your experience while using our Site.
If, at any time, you have questions or would like to make a request, please click here to contact us.
DISCLAIMERS AND LIMITATIONS ON LIABILITY
YOU EXPRESSLY AGREE THAT USE OF THE SITE IS AT YOUR SOLE RISK. NEITHER WE, NOR OUR OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES OR OTHERS (COLLECTIVELY, THE "PROVIDERS"), WARRANT THAT (i) USE OF THE SITE WILL BE UNINTERRUPTED OR ERROR-FREE; (ii) THE INFORMATION, CONTENT, ADVICE OR OPINIONS PROVIDED ON OR THROUGH THE SITE IS ACCURATE, COMPLETE, RELIABLE OR CURRENT; OR (iii) THE SITE AND ITS SERVER ARE FREE OF COMPUTER VIRUSES OR OTHER HARMFUL MECHANISMS. IF YOUR USE OF THE SITE OR THE CONTENT RESULTS IN THE NEED FOR SERVICING OR REPLACING EQUIPMENT OR DATA, WE ARE NOT RESPONSIBLE FOR THOSE COSTS.
THE SITE, AND YOUR ACCESS TO IT, IS PROVIDED ON AN "AS IS," "AS AVAILABLE" BASIS AND WE SPECIFICALLY DISCLAIM WARRANTIES OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT, OR FITNESS FOR A PARTICULAR PURPOSE. NO ORAL OR WRITTEN INFORMATION GIVEN BY US NOR ANY PROVIDER SHALL CREATE ANY WARRANTY.
UNDER NO CIRCUMSTANCES SHALL WE OR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING OR DISTRIBUTING THE SITE BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS, GOODWILL, USE, DATA OR OTHER INTANGIBLE LOSSES (EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) THAT RESULT FROM YOUR USE OF OR INABILITY TO USE THE SITE OR ANY LINKED WEBSITE. BECAUSE THE LAW IN SOME STATES DOES NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.
YOU AGREE TO INDEMNIFY AND HOLD HARMLESS THE COMPANY, AND ITS OFFICERS, EMPLOYEES, AGENTS, DIRECTORS, SUCCESSORS AND ASSIGNS, FROM AND AGAINST ALL CLAIMS, DAMAGES, LOSSES, EXPENSES, COSTS, REASONABLE ATTORNEYS' FEES AND LIABILITIES THAT ANY OF THEM MAY SUSTAIN ARISING DIRECTLY OR INDIRECTLY OUT OF YOUR USE OF THE SITE OR ANY INFORMATION OR CONTENT CONTAINED ON THE SITE.
ERRORS AND INACCURACIES, PRODUCT SPECIFICATIONS
The Site may contain technical inaccuracies or typographical errors or omissions in connection with information displayed on the Site, including without limitation rates, fees, or availability. We are not responsible for any typographic, photographic, technical, or pricing errors listed on the Site. We reserve the right to make changes, corrections, and improvements to the Site, and to the products described in such information, at any time without notice, including after a confirmation of an order. The inclusion of any products or services on the Site does not imply or warrant that these products or services will be available at any particular time. Products included on the Site may be unavailable, may have different attributes than those listed, or may actually carry a different price that that stated on the Site. In the event a product is displayed or listed at an incorrect price due to an error, we reserve the right to cancel your order of such product, regardless of whether the order has been confirmed or your payment method has been charged. If your payment method has already been charged and your order is cancelled, we will refund any such charges within a commercially reasonable time after cancellation. The color and appearance of products you see may vary based on your monitor, device, or system settings, and we do not guarantee the accuracy of colors or product details. We do not guarantee the accuracy or completeness of descriptions or other content. We reserve the right, without notice, to limit the order quantity of any product, to refuse service to any customer, or to cancel any order, including after it is submitted. We may require additional information or verifications prior to the acceptance or shipment of your order. With respect to the shipment of products sold through the Site, risk of loss and title for purchased items pass to you upon delivery of the items to the carrier. You are responsible for filing any and all claims with carriers for damaged, lost, or undeliverable shipments.
LINKS TO THIRD-PARTY WEBSITES
Occasionally, we may make available a link to a third party's Website. These links will let you leave the Site. The linked sites are not under our control and we are not responsible for the contents or security of any linked site or any link contained in a linked site, or any changes or updates to such sites. We are not responsible for Webcasting or any other form of transmission received from any linked site. We provide the links to you only as a convenience. We do not endorse, and make no warranty or representation regarding, any such site or its use or contents. Links do not imply that we are affiliated with, or are legally authorized to use any trademark, trade name, logo or copyright symbol displayed in or accessible through the links.
We are pleased to hear from our customers and site users and welcome your comments regarding our Company and the Site. If you send us comments, suggestions, ideas, concepts or other information (collectively, the "Submissions"), the Submissions shall be deemed, and shall remain, our property, and we may use, copy, display, distribute, adapt, transfer or dispose of Submissions in any way and for any purpose as we may, in our sole discretion, determine appropriate. None of the Submissions shall be subject to any obligation of confidence on our part, and we shall not be liable for any use or disclosure of any Submissions.
We maintain the Site from our offices within the United States of America. We make no representation that the Content in the Site is appropriate or available for use in any jurisdiction, and access to them from locations in which such Content is illegal is prohibited. Those who may choose to access the Site from other jurisdictions do so on their own initiative and are responsible for compliance with applicable local laws. You may not use or export the Content in violation of US export laws and regulations. Any claim relating to the Site or the Content shall be governed by the internal laws of the state of North Carolina, without reference to its choice of law provisions, and shall be resolved solely through proceedings held within the state of North Carolina.
All content on the Site is protected by copyright, trademark, and other applicable laws. Names, logos, and other marks are the exclusive property of us, our Affiliates, or Partner Entities, and may not be used or reproduced without prior written authorization. We respect the intellectual property of others, and we ask our users to do the same. If you believe that your work has been copied and is accessible on the Site in a way that constitutes copyright infringement, you may notify us by providing us a written notice that includes the following information:
An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest.A description of the copyrighted work that you claim has been infringed, including the URL (i.e., Web page address) of the location where the copyrighted work exists or a copy of the copyrighted work.Identification of the URL or other specific location on the Site where the material that you claim is infringing is located.Your address, telephone number and email address.A statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law.A statement by you, made under penalty of perjury, that all information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.
You should send your notice of copyright infringement concerning the Site to us using the "Contact Us" link on the Site. We have the sole discretion to determine what action, if any, we believe is necessary in response to a complaint of infringement, such as investigation of the complaint or removal of the allegedly infringing material.